Home: Page: Shipping & Delivery Policy

Effective Date: [Insert Date]

At Sengar Mart, we aim to deliver fresh groceries to your doorstep quickly and safely. This Shipping & Delivery Policy explains how our delivery process works.

1. Service Areas

• We currently deliver in [list your cities/areas].

• Please check your PIN code at checkout to confirm availability.

2. Delivery Time

• Same-Day Delivery: Orders placed before [cut-off time, e.g., 2 PM] will be delivered the same day.

• Next-Day Delivery: Orders placed after cut-off time will be delivered the next day.

• Delivery Slots: Customers may select a preferred slot during checkout (subject to availability).

3. Delivery Charges

• Free delivery for orders above ₹[X].

• For orders below this amount, a nominal delivery fee of ₹[X] will apply.

• Delivery charges will be displayed before final payment.

4. Packaging & Freshness

• All perishable goods (fruits, vegetables, dairy, bread) are packed in hygienic, eco-friendly packaging.

• We ensure temperature-sensitive items like milk and dairy products are transported under safe conditions.

5. Delays & Exceptions

• While we strive for on-time delivery, delays may occur due to:

  • Weather conditions

  • Traffic restrictions

  • Strikes or unforeseen events

• In such cases, customers will be informed promptly.

6. Missed Deliveries

• If you miss your delivery, our team will attempt one re-delivery.

• Additional delivery attempts may incur extra charges.

7. Contact & Support

For any delivery-related concerns, please contact us:

📩 Email: [your email]
📞 Phone: [your phone]
🏬 Address: [your office/store address]